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Community Guidelines
DiamondFire rules and community guidelines
Community Guidelines | DiamondFire
Community Guidelines
Hey everyone, these are the community guidelines for the DiamondFire server network. It is expected that everyone follows them. If you have any questions about the server rules, ask a Moderator or Helper. If you have a question about the support-related guidelines, feel free to ask an Expert or Staff Manager, or you can engage in a conversation with Refrizor.
A support member is a staff member, commonly referred to as a Helper (or Expert) who helps out the community with coding issues and problem solving.
Supportee
A supportee is a player of the server who is getting help from a staff member.
Support Staff Guidelines
A Support member has the right to deny a request in a session if:
They believe the supportee is already capable of completing the request, and are purely using support to progress their plot.
They believe the request is too far above the supportee's coding level, and they would not understand the code, or how to change/add in more code.
It is a request to build on the plot
The support member is unable to complete the request, in this case, the support member should ask any expert or more experienced support members.
Code does not relate to the reason provided by the supportee in the /support request. If the client needs help with a coding topic other than the one provided in the /support request, then the session should be ended. The supportee can create a new session asking for help with the next issue. Should there be another session, the support staff for the next session does not have to be the same one from the previous session.
Support should make sure that the supportee understands the new code before the end of the session. This knowledge can be easily gained by a simple "Do you understand what I have done?" and is crucial in making sure they could add or modify your code.
Support staff should make sure that the supportee's coding needs are satisfied in the scope of the /support request reason.
Support are allowed to afk for up to 15 minutes on the main nodes, with the exception of Node Beta, where afking is allowed indefinitely.
After one hour of session time, the support member may ask the supportee to end the session, so they can take a break. In this circumstance, the support member should check if anyone else is online, so they can continue the session
If, at any point in the session, the supportee is afk for at least one minute, the support member can end the session by using /support kill, if this is regular from someone, they should be reported in the session-reports channel.
If you are in a particularly hostile session, where the supportee is being rude, ignoring what you're doing or removing your code after you place it, you should open a conversation over the forums with a Staff Manager or Expert.
Supportee Guidelines
Supportees should not:
AFK in sessions (use /support end first)
Request Support for something you already know how to code
Leave and join the queue repeatedly
Request Support to celebrate someone getting promoted
Be rude or disrespectful to the support member
Request Support as a joke
Request Support to help farm sessions
Request excess code outside of the scope of the original support request reason.
Ignore the Support Member, or pay no attention to what they say.
If the supportee needs help with a coding topic other than the one provided in the /support request, then the session should be ended. The supportee can create a new session asking for help with the next issue. Should there be a next session, the support staff for the next session does not have to be the same one from the previous session.
After being in queue for at least 15 minutes, a supportee is allowed to respectably notify each online support about the queue once. Continuously asking support to do the queue may result in a queue ban.
Support question:
You should only use /support question in the hope of gaining coding advice about the DiamondFire plugin, such as code-related questions, but not personal questions (e.g: plot idea questions or joke requests)
